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Practice Policy

Green Apple Dental Studio Practice Policies

Here you will find all the practice and patient policies that are related to Green Apple Dental Studio.

PRACTICE OWNER

The owner and principal dentist of Green Apple Dental Studio is Ahmed Rammahi.

MAKING & CANCELLING APPOINTMENTS

We always try to arrange appointments at a time convenient to our patients. For this reason, we have late evening sessions on Mondays. If you have made an appointment which you subsequently find you cannot keep, please give as much notice as possible so we can give the appointment to another patient who may need to see us at short notice. If you give us less than 24 hours’ notice a late cancellation charge from £15 per may be made, and maybe more based on the length of the booked appointment time.

Cancelling Appointments

Please inform us at least 24 hours before the appointment time, if you wish to cancel. If you fail to attend an appointment without notice you will automatically receive a charge of £1 per minute with a maximum charge of £30. Any subsequent appointment will also be removed from your appointment list.

PAYMENT POLICY

REFUNDS

We aim to provide the highest quality of NHS and private dental care and services to our patients. Occasionally, however, patients are not happy with the result or the treatment may need to be redone.

We therefore make the following refunds for treatments:

 

EMERGENCY APPOINTMENTS

If you find that you have a dental emergency during normal surgery hours you should contact the practice for advice. We will make arrangements for you to be seen as quickly as possible. If the emergency occurs when the practice is closed, details of who to call will be given by the answer machine. We will ensure that, where appropriate, you are seen as quickly as possible.

I will of course do my best to provide you with a high standard of dental care and service. If you feel that you have cause for complaint, I would encourage you to raise it with Practice Management. We have a complaints procedure which aims to resolve any problems to our patients’ complete satisfaction.

I hope that you are pleased with the dental care and service which we will provide for you. If you have any queries about the content of this letter, please do not hesitate to contact me.

CODE OF GOOD PRACTICE

In our practice we will

In our practice we will

In return, we would like you to

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***COVID-19 ANNOUNCEMENT***

Due to the outbreak of COVID-19, we are unable to operate as normal. We are following all government guidance available to ensure we have a safe return to practice soon. We have had to cancel all routine appointments including examinations and hygiene visits for the foreseeable future due to this.

WE CAN STILL HELP YOU

We are maintaining a telephone triage service Monday to Friday 10am-5pm to provide:

1. General Advice
2. Pain Relief Advice
3. Antimicrobials (i.e. antibiotics if appropriate)
4. Referral to Dental Centres (if appropriate)

As a result of new guidance, we are preparing the dental clinic to open soon for emergency treatment only.

DO NOT ATTEND THE PRACTICE UNANNOUNCED

We are still closed and will make further announcements when we are due to open.

OUT OF HOURS

Please call NHS 111 for any out of hours emergency dental care.

STAY SAFE WE HOPE TO SEE YOU ALL SOON