0141 237 5430

Complaints Procedure

In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service which we provide is the Practice Manager.
  2. If a patient complains on the telephone or at the reception desk, we will listen to their complaint and offer to refer him or her to the practice manager immediately. If the practice manager is not available at the time, then the patient will be told when they will be able to talk to Ahmed Rammahi, the dentist and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  3. If the patient complains in writing the letter will be passed on immediately to the Practice Manager.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist, unless the patient does not want this to happen.
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice as soon as possible, normally within three working days. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  6. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  7. Proper and comprehensive records are kept of any complaint received.
  8. If patients are not satisfied with the result of our procedure then a complaint may be made to:
    • The Dental Complaints Service (08456 120 540) for complaints about private treatment
    • The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (the dentists’ registration body)
    • Primary Care Organisation [include address] for complaints about NHS treatment
    • The Healthcare Commission, Finsbury Tower, 103-105 Bunhill Row, London EC1Y 8TG (www.healthcarecommission.org.uk)

What Our Patients Say About Us

Google Reviews

  • review rating 5  Thanks for all the help with sorting out my teeth and clearing the pain so quickly

    thumb Alyaa Rammahi

    review rating 5  Brilliant service, friendly staff. Highly recommended!

    thumb Keeping It Real
  • review rating 5  Green Apple Dental NHS and private dentistry offers wide range dental services, Free dental examinations, free denture repairs, its also child smile clinic, offers same day emergency service, dental implats, private and nhs welcome.

    thumb Tommy Butler

    review rating 5  I am so happy to have found this practice after searching for a while. I am extremely nervous and dreaded getting root canal treatment. Dr Ahmed Rammahi made me feel at ease and treated my tooth without any pain.

    thumb Hussain Khan
  • review rating 5  I was recomended to come to this practice, they do a variety of different treatments at a reasonable price. Staff are well presented and extremely friendly Great dentist and he does sedation 😀

    thumb patricia granty

    review rating 5  I am so happy to have found this practice after searching for a while. I am extremely nervous and dreaded getting root canal treatment. Dr Ahmed Rammahi made me feel at ease and treated my tooth without any pain.

    thumb Hussain Khan
  • review rating 5  Thanks for all the help with sorting out my teeth and clearing the pain so quickly

    thumb Alyaa Rammahi

    review rating 5  Amazing dentist and great staff so welcoming 😊😊 have given me the best smile ever so happy 😁😁

    thumb Danielle Cunningham

Facebook Review

Green Apple Dental Studio
5.0
Based on 34 reviews
powered by Facebook
Heather Thomson
Heather Thomson
2019-07-31T14:44:41+0000
I went too my first appointment today.. I am a very nervous patient but was completely put at ease from my dentist... romana.. She spoke and took her time to talk through everything and have a plan in place. Would highly recommendread more
Jane MacBeth Kerr
Jane MacBeth Kerr
2019-06-27T21:07:57+0000
Had treatment today, I was a nervous wreck but treated so well. Very happy with service. Small downside for me was... receptionist constantly and very obviously chewing gum, took my payment and not even a goodbye as I left. Maybe I'm too old fashioned!read more
Steven Martins
Steven Martins
2019-03-08T21:34:56+0000
great service and staff😃
Brian Burrell
Brian Burrell
2018-09-01T07:33:42+0000
superb attention caring dentists staff loooovely totaly felt at ease
Philip Mcallister
Philip Mcallister
2018-08-31T22:50:17+0000
Just starting going to dentist an staff are really friendly an make you feel welcome would recommend them any time
Danielle Stevenson
Danielle Stevenson
2018-04-30T09:56:10+0000
Amazing dentist and great staff so welcoming � have given me my smile back couldn't be more happier ���
Ally Wright
Ally Wright
2017-12-07T13:21:40+0000
Had lip fillers done by Ahmed yesterday and they are absolutely amazing! Very professional and made me feel really... comfortable through the whole process! I will definitely be back!read more
Mark Berman
Mark Berman
2017-11-23T10:24:42+0000
It has now been over 3 months and all is well. Excellent service and attitude during whole process. I was constantly... kept up-to-date with progress and found it easy to be seen at any time.read more
Derek Frizzle
Derek Frizzle
2017-11-18T01:00:55+0000
Derek Frizzle Read a lot of testimonials from a number of dentists regarding implant surgery and turns out Green Apple... Dental Studio is up there with the best of them. Luckily for me they are only round the corner. I would like to thank Ahmed and all the team for their great service from start to finish. I am absolutely delighted with the finished work and so glad I chose Green Apple Dental Studio.😁😁 Like · Reply · Just nowread more
Shivani Singh Pawar
Shivani Singh Pawar
2017-11-05T00:13:15+0000
Excellent dentist...superb staff highly recommend ..
Vipul Pawar
Vipul Pawar
2017-10-02T23:04:01+0000
Simply the best dentist in town. Calm, relaxed and caring environment with all treatments provided under one roof.... Excellent staff and first class customer service. Highly recommend this practice !!!read more
Moh K Rammahi
Moh K Rammahi
2017-07-18T22:23:19+0000
Danielle Reilly
Danielle Reilly
2017-05-24T20:54:32+0000
Amhed is my dentist in Milton dental practice I will be following him to his new practice
Denise Brady
Denise Brady
2017-02-15T01:40:57+0000
Would recommend to anyone who is nervous really nice staff x
Ashley Murray
Ashley Murray
2016-12-01T17:07:24+0000
This is a Great Dentist. Staff are all really friendly and welcoming and provide a great service. I would highly... recommend to anyone.read more
Nichola McMaster
Nichola McMaster
2016-11-10T20:55:58+0000
Great dentist. So friendly and great service. Would definitely recommend ��
Lynn Corrigan
Lynn Corrigan
2016-11-10T16:58:26+0000
Excellent dental practice 5 star treatment. Would highly recommend, as I have already got my mum, my daughter, my... friend and my goddaughter registered at this practice. 5star +++++.read more
Stuart 'Rupert' Brodie
Stuart 'Rupert' Brodie
2016-11-10T16:38:36+0000
Suzie Weir
Suzie Weir
2016-11-10T16:26:34+0000
Hassan Dakhel
Hassan Dakhel
2016-08-19T09:37:37+0000
what an amazing service you guys provide..always have a smile on the whole lot of you unlike many dental practices. I... got simple treatment like a filling and complex treatment like root canal..and I can honestly say I was treated in a very professional manner. thanks guys and keep it up.read more
Rami Al Gherebawi
Rami Al Gherebawi
2016-08-18T23:30:12+0000
Sach a great service and great stuff i had an amazing experience at that dental surgery i wish that every one have the... chance to visit the dental xread more
Daniel Lynch
Daniel Lynch
2016-08-18T19:36:49+0000
Darn Jauncey
Darn Jauncey
2016-06-17T10:06:27+0000
Amazing dentist I would like to say thanks for the treatment
GreenApple DentalStudio
GreenApple DentalStudio
2015-11-10T11:51:40+0000
Ahmed Rammahi
Ahmed Rammahi
2015-11-08T18:05:49+0000
Silver Scissors
Silver Scissors
2015-09-19T14:42:44+0000
Ashwaq Abdulrazaq
Ashwaq Abdulrazaq
2015-09-07T11:45:21+0000
Saja Haider
Saja Haider
2015-09-07T11:38:48+0000
Dean Millar
Dean Millar
2015-08-27T18:37:01+0000
Excellent Very professional and friendly practice.
Sule Mau
Sule Mau
2015-08-01T10:26:03+0000
Alhaddad Alhaddad
Alhaddad Alhaddad
2015-03-30T22:53:22+0000
Amera Abo Wael
Amera Abo Wael
2015-03-30T21:08:58+0000
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